What is the process for handling tenant disputes?

Mediating between parties is the appropriate process for handling tenant disputes because it encourages open communication and collaboration to resolve the issue without escalating the situation further. Mediation involves a neutral third party who facilitates discussions between the tenant and the landlord or property manager to help them reach a mutually satisfactory agreement. This approach can help preserve the landlord-tenant relationship and create a supportive living environment, which is beneficial for both parties.

In contrast, eviction is a last resort and may lead to legal complications, while ignoring the issue can cause resentment and potentially lead to larger disputes down the line. Changing the lease terms unilaterally may not address the specific concerns at hand and can create further legal problems or dissatisfaction among tenants. Mediating disputes is a proactive, constructive method that aligns with best practices in property management.